Meetville. Acceptable Use Policy

1.1 Policy Overview

This Acceptable Use Policy (the "Policy" or "AUP") governs access to and use of the Meetville™ online dating and social discovery platform and all related services, applications, application programming interfaces, software, documentation, events, and materials (collectively, the "Services") provided by Sequoia Network, Inc., a Delaware corporation ("Company," "Sequoia Network," "we," "us," or "our"). Meetville is a proprietary platform and trademark owned and operated by Sequoia Network, Inc. The Services are made available through the domain meetville.com, associated subdomains, and our mobile applications (the "Platform").

This Policy exists for one primary reason: the Services connect real people who may meet in person. The conduct rules below are not administrative formalities. They are the conditions on which you are permitted to remain on the Platform.

1.2 Definitions

For purposes of this Policy:

(a) "User," "Member," or "you" means any individual who accesses, registers for, or uses the Services.

(b) "User Content" means all data, text, photographs, videos, audio, messages, profile information, and other content that a User submits to, stores in, publishes on, or transmits through the Services.

(c) "Profile" means the collection of information and User Content a User publishes for viewing by other Users.

(d) "Safety Incident" means any conduct on or connected to the Services that threatens the physical safety, financial security, privacy, or wellbeing of a User or any other person.

(e) "Security Incident" means unauthorized access to, or acquisition, use, or disclosure of, User Content or account credentials that compromises the security, confidentiality, or integrity of such data.

(f) "Minor" means any individual under eighteen (18) years of age, or under the age of majority in the individual's jurisdiction of residence where that age is higher.

(g) "Terms" means the Terms of Use or other master agreement governing use of the Services.

(h) "Intimate Image" means a photograph, video, or other visual depiction of an identifiable individual that displays nudity, partial nudity, or sexual activity.

1.3 Service Description

Meetville provides an online dating and social discovery service that enables adult Users to create profiles, browse and receive recommendations of other Users, communicate through messaging, and arrange to meet.

THE SERVICES ARE AN INTRODUCTION AND COMMUNICATION TOOL ONLY. COMPANY DOES NOT CONDUCT ROUTINE CRIMINAL BACKGROUND CHECKS ON ALL USERS AND DOES NOT VERIFY THE IDENTITY, AGE, BACKGROUND, MARITAL STATUS, INTENTIONS, OR CHARACTER OF EVERY USER. COMPANY DOES NOT GUARANTEE THAT ANY USER IS WHO THEY CLAIM TO BE, AND MAKES NO WARRANTY REGARDING THE CONDUCT OF ANY USER, ONLINE OR OFFLINE. USERS ARE SOLELY RESPONSIBLE FOR THEIR OWN INTERACTIONS AND PERSONAL SAFETY.

1.4 Binding Effect

By accessing or using the Services, you agree to be bound by this Policy. This Policy applies to all Users and to all activity conducted through any account you control or access.

1.5 Relationship to Other Agreements

This Policy is incorporated by reference into and forms an integral part of the Terms. In the event of conflict, the following order of precedence applies: (i) any executed written agreement between the parties, (ii) this Policy, and (iii) the Terms. This Policy should also be read together with our Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips.

Exception — dispute resolution. The order of precedence above does not apply to dispute resolution, governing law, or venue. Section 15 (Dispute Resolution) and Section 16 (Governing Law and Venue) of the Terms of Use govern all disputes between you and Company, including disputes arising out of or relating to this Policy, and prevail over Section 1.6 below in the event of any inconsistency. Section 1.6 restates those provisions for convenience and does not create a separate or additional dispute resolution mechanism.

1.6 Governing Law and Dispute Resolution

(a) Governing Law. This Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflicts of law principles.

(b) No Arbitration Requirement. This Policy does not require you to arbitrate any dispute. Disputes between you and Company are resolved in accordance with Section 15 of the Terms of Use: first through an informal dispute resolution process, and thereafter, if unresolved, in small claims court or in the courts identified in subsection (d) below.

(c) Informal Dispute Resolution. Before commencing proceedings, you agree to first send a written notice to [email protected] describing the dispute, the relief sought, and information sufficient to identify your account, as set out in Section 15a of the Terms of Use. The Parties will negotiate in good faith for a period of sixty (60) days from receipt of a completed notice. This requirement does not apply to claims filed in small claims court, and does not apply where applicable law provides otherwise.

(d) Venue. To the fullest extent allowable by law, any claim not resolved informally must be brought exclusively in the federal or state courts located in the State of Delaware, U.S.A. — except for (i) claims within the jurisdiction of a small claims court, which either party may elect to bring there, and (ii) claims by consumers residing in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction where such a forum selection is prohibited by law, who may bring proceedings in the courts of their country of residence. Company may bring proceedings against such consumers only in the courts of the consumer's country of residence.

(e) Injunctive Relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or proprietary rights.

(f) Mandatory Consumer Rights. Nothing in this Policy waives any mandatory consumer protection right, forum right, or dispute resolution mechanism available to you under the law of your jurisdiction of residence, including rights under GDPR, UK GDPR, the Swiss FADP, applicable United States state consumer protection statutes, or similar legislation, to the extent such waiver would be prohibited by applicable law.

(g) Limitation Period for Claims. Except where prohibited by applicable law, any claim or cause of action arising out of or relating to this Policy or the Services must be filed within one (1) year after such claim arose, or be forever barred. This limitation does not apply where the applicable law of your jurisdiction provides for a longer non-waivable limitation period, including for consumers in the European Economic Area, the United Kingdom, and Switzerland.

(h) Claims Not Restricted. Nothing in this Section limits your right to report criminal conduct to law enforcement, to file a complaint with a data protection authority, consumer protection regulator, or other competent authority, or to pursue any claim or remedy that applicable law provides and that cannot be waived by agreement. This includes any private right of action available to you under a consumer health data law, as set out in Section 14 of our Consumer Health Data Privacy Policy.

1.7 Policy Modifications

(a) Company reserves the right to modify this Policy at any time by posting an updated version on the Platform and providing notice to the email address associated with your account.

(b) Material changes become effective thirty (30) days after notice is provided. Non-material changes (clarifications, formatting updates, contact information changes) become effective immediately upon posting.

(c) Company shall clearly identify material changes in the notice provided.

(d) Continued use of the Services after the effective date of modifications constitutes acceptance of the modified Policy. If you do not agree to a modification, you may delete your account and contact [email protected] regarding any applicable refund rights.

(e) Notwithstanding the foregoing, Company may implement changes to this Policy required for the immediate protection of User safety, the safety of minors, or compliance with law, effective immediately upon posting.

1.8 Acceptance

Your initial access to or use of the Services following the Effective Date constitutes acceptance of this Policy. For existing Users, continued use after receiving notice of this Policy constitutes acceptance.

2.1 Covered Parties

This Policy applies to:

(a) Any individual who registers for, accesses, or uses the Services;

(b) Any individual accessing the Services through another User's credentials, whether or not authorized;

(c) Any individual who accesses public-facing portions of the Platform without registering an account; and

(d) Any individual attending or participating in events organized or promoted through the Services.

2.2 Covered Resources

This Policy governs all use of and access to:

(a) The Meetville website, mobile applications, and web applications, including all profile, discovery, matching, messaging, and payment features;

(b) All application programming interfaces made available by Company;

(c) All integrations with third-party services, including social authentication providers, payment processors, and platform app stores;

(d) All documentation, support materials, and other resources provided by Company; and

(e) All User Content and other data processed, stored, or transmitted through the Services.

2.3 Conduct Outside the Platform

Conduct occurring outside the Services may result in enforcement action under this Policy where it is directly connected to a User's use of the Services and where Company obtains credible information regarding it. This includes, without limitation:

(a) Conduct toward another User during or after an in-person meeting arranged through the Services, including sexual assault, violence, threats, coercion, theft, or fraud;

(b) Harassment, stalking, threats, or non-consensual distribution of Intimate Images directed at a User on other platforms where the connection originated through the Services;

(c) Criminal conviction or credible allegation of an offense that indicates a risk to the safety of other Users; and

(d) Conduct on other services operated by Company or its affiliates that resulted in a ban for safety, fraud, or abuse reasons.

2.4 Geographic Scope

(a) The Services are controlled and operated from the United States. User Content may be processed and stored in the United States and other jurisdictions where Company or its service providers maintain facilities.

(b) The Services may not be available or appropriate for use in all jurisdictions. You are responsible for determining whether your use of the Services complies with applicable law in your jurisdiction, including any law restricting online dating services, adult content, or the disclosure of sexual orientation.

(c) Company reserves the right to restrict availability of the Services in any jurisdiction at its discretion or as required by law.

2.5 Sanctions and Export Compliance

(a) You shall not access or use the Services from any jurisdiction where such access would violate applicable export control laws or economic sanctions.

(b) You represent that you are not identified on the U.S. Specially Designated Nationals and Blocked Persons List or any other applicable restricted party list.

(c) Company reserves the right to suspend or terminate access where Company reasonably believes continued access would violate applicable export control or sanctions laws.

3.1 Authorized Personal Use

You may access and use the Services solely for your own personal, non-commercial purposes, including:

(a) Creating and maintaining a single Profile that accurately represents you;

(b) Browsing, searching, and receiving recommendations of other Users;

(c) Communicating with other Users through the messaging features provided;

(d) Arranging to meet other Users, at your own discretion and risk;

(e) Purchasing subscriptions and other paid features offered by Company;

(f) Adjusting your privacy, discovery, notification, and safety settings; and

(g) Reporting conduct or content that violates this Policy.

3.2 One Account Per Person

Each User may maintain one active account. Creating or operating multiple accounts is prohibited except where Company has expressly authorized it in writing, or where a previous account was closed and a new account is created in compliance with Section 6.4.

3.3 Accurate Self-Representation

You shall use your own photographs, your own accurate date of birth, and information that truthfully represents you. Aspirational, outdated, or flattering self-description is not a violation; impersonation, fabricated identity, and material misrepresentation of identity, age, or marital status are.

3.4 Data Export and Portability

You may request and receive a copy of your personal data as described in our Privacy Policy. You may export or save your own User Content. You may not export, scrape, or systematically collect the content or personal data of other Users, as set out in Section 7.3.

3.5 Security Research

You may conduct good-faith security research relating to the Services, provided that you:

(i) Provide Company with prior written notice at [email protected] and receive written approval before commencing active testing;

(ii) Limit testing to your own account, and do not access, modify, or exfiltrate the account, User Content, or personal data of any other User;

(iii) Do not degrade, disrupt, or impair the Services for other Users;

(iv) Promptly report any vulnerability discovered to [email protected];

(v) Treat all findings as Company's confidential information; and

(vi) Allow Company ninety (90) days to remediate before any public disclosure, except where earlier disclosure is required by law.

Company may suspend research activities that violate these conditions or pose risk to Users. Testing that involves accessing another User's data is never authorized under this Section, regardless of intent.

This Section is the core of this Policy. Violations of this Section are grounds for immediate and permanent termination without prior warning.

You shall not:

4.1 Harassment and Abuse

(a) Harass, bully, intimidate, degrade, or repeatedly contact any User who has indicated they do not wish to be contacted, or who has blocked, unmatched, or declined you;

(b) Send abusive, threatening, hateful, or deliberately distressing messages;

(c) Engage in hate speech, or attack or demean any person on the basis of race, ethnicity, national origin, immigration status, religion, caste, disability, medical condition, age, sex, gender, gender identity, gender expression, sexual orientation, or any other protected characteristic;

(d) Encourage, coordinate, or participate in group harassment or brigading of any User;

(e) Create accounts or use other means to evade a block, unmatch, or restriction imposed by another User; or

(f) Contact a User's employer, family, friends, or associates for the purpose of harassing, humiliating, or coercing that User.

4.2 Threats, Violence, and Stalking

(a) Threaten violence against any person, or express intent to cause physical harm;

(b) Stalk, surveil, track, or attempt to determine the home or workplace address of any User without their consent;

(c) Follow, monitor, or appear at a User's location without their consent;

(d) Coerce, blackmail, extort, or attempt to control the behavior of any User through threats of any kind, including threats to disclose information about them; or

(e) Glorify, promote, or provide instructional support for violence, terrorism, or violent extremism.

4.3 Sexual Misconduct and Consent Violations

(a) Send sexually explicit content, images, or messages to any User who has not requested or consented to receiving them;

(b) Solicit sexual activity from any person who has not consented, or from any Minor under any circumstances;

(c) Engage in, threaten, or attempt any non-consensual sexual contact during or after a meeting arranged through the Services;

(d) Pressure, manipulate, intoxicate, or coerce any person into sexual activity;

(e) Record any person in a sexual or intimate context without their express consent; or

(f) Distribute, threaten to distribute, or trade Intimate Images of any person without that person's express consent, including images originally shared with you consensually (commonly referred to as "revenge pornography" or non-consensual intimate imagery).

4.4 Privacy Violations

(a) Publish or transmit another person's private information without their consent, including home address, workplace address, telephone number, email address, financial account information, identification documents, immigration status, medical or health information, or precise location ("doxxing");

(b) Disclose or threaten to disclose another User's sexual orientation, gender identity, HIV or other health status, or religious beliefs, whether learned through the Services or otherwise ("outing"). In some jurisdictions such disclosure exposes the affected person to criminal prosecution, violence, or death. Company treats this as among the most serious violations of this Policy;

(c) Screenshot, record, copy, or redistribute another User's Profile content, photographs, or private messages for the purpose of harassment, humiliation, mockery, or public exposure; or

(d) Use information obtained through the Services to locate, contact, or investigate a User outside the Services against their wishes.

4.5 Exploitation of Vulnerability

(a) Target, deceive, or exploit any person on the basis of grief, bereavement, isolation, loneliness, cognitive impairment, mental health condition, substance dependency, disability, or financial distress;

(b) Solicit money, gifts, cryptocurrency, financial account access, or anything of value from any User, whether through romantic pretext, fabricated emergency, investment proposition, or otherwise (see also Section 6.2);

(c) Recruit any User into a scheme, organization, or arrangement involving commercial sexual activity; or

(d) Engage in, facilitate, or promote human trafficking, forced labor, sexual servitude, or any form of exploitation of any person.

4.6 Deception About Identity or Circumstances

(a) Impersonate any other person, whether real or fictitious, including celebrities, public figures, or other Users;

(b) Use photographs of any person other than yourself as your own, or images generated to depict a person who does not exist, in a manner intended to deceive;

(c) Materially misrepresent your age, and in particular represent yourself as an adult when you are a Minor, or as a Minor when you are an adult;

(d) Materially misrepresent your relationship status where doing so is intended to deceive a User into a relationship they would not otherwise enter, including concealing an existing marriage or partnership when a User has indicated this matters to them; or

(e) Operate an account on behalf of, or in coordination with, another person for the purpose of deceiving Users.

You shall not submit, publish, transmit, or store any User Content that:

5.1 Illegal and Exploitative Content

(a) Depicts, describes, promotes, or solicits the sexual exploitation or abuse of a Minor in any form. This is subject to zero tolerance and mandatory reporting under Section 8.4;

(b) Depicts, promotes, or facilitates human trafficking, sexual servitude, or forced labor;

(c) Depicts, promotes, or facilitates the sale of illegal drugs, controlled substances, firearms, explosives, stolen goods, counterfeit currency, or fraudulent documents;

(d) Constitutes or facilitates any other criminal offense under applicable law; or

(e) Contains an Intimate Image of any person shared without that person's consent.

5.2 Sexual Content

(a) Contains nudity, sexually explicit imagery, or graphic sexual content in any Profile photograph, Profile description, username, or other publicly visible field;

(b) Advertises, solicits, or arranges commercial sexual services, escort services, or any exchange of sexual activity for money or other consideration; or

(c) Depicts sexual activity involving animals, corpses, or non-consenting persons.

5.3 Violent and Harmful Content

(a) Depicts gratuitous violence, gore, mutilation, or death;

(b) Promotes, glorifies, or provides instruction for suicide, self-harm, or disordered eating;

(c) Promotes, glorifies, or provides material support for terrorism, violent extremism, or organizations that engage in such activity; or

(d) Contains credible threats of violence against any person or group.

5.4 Hateful Content

(a) Promotes, celebrates, or advocates hatred, violence, exclusion, or dehumanization on the basis of any protected characteristic listed in Section 4.1(c); or

(b) Displays symbols, slogans, or imagery associated with organizations whose principal purpose is to promote hatred or violence against a protected group.

5.5 Deceptive and Infringing Content

(a) Infringes any third party's copyright, trademark, publicity, privacy, or other rights;

(b) Contains malicious code, malware, viruses, or links designed to compromise devices or accounts;

(c) Constitutes phishing, or attempts to obtain another User's credentials, financial information, or identification documents; or

(d) Contains false or misleading claims presented as fact regarding public health, in a manner likely to cause physical harm.

5.6 Content Regarding Minors

(a) Any Profile content that presents a Minor as a User of the Services, or that presents an adult User in a manner designed to appeal to Minors;

(b) Photographs in which a Minor appears as the primary subject. Where a Minor appears incidentally in a photograph — for example, in a family photograph — that Minor's face must be obscured, and the photograph must not be sexual, suggestive, or focused on the Minor; and

(c) Any expression of romantic or sexual interest in Minors.

6.1 Commercial Use

You shall not use the Services to:

(a) Advertise, promote, or solicit for any business, product, service, website, application, or cause;

(b) Recruit Users for employment, multi-level marketing schemes, network marketing, investment opportunities, or political campaigns;

(c) Direct Users to external platforms, subscription content sites, streaming channels, or paid content offerings;

(d) Collect Users' contact information for marketing, sales, or list-building purposes;

(e) Distribute unsolicited commercial messages, spam, chain messages, or bulk communications; or

(f) Resell, sublicense, or provide access to the Services or to Meetville accounts to any third party.

6.2 Financial Fraud and Romance Scams

You shall not:

(a) Solicit money, gifts, cryptocurrency, gift cards, wire transfers, or anything of value from any User under any pretext, including claimed emergencies, travel expenses, medical costs, customs fees, or investment opportunities;

(b) Promote or solicit participation in cryptocurrency schemes, foreign exchange trading schemes, investment programs, or "pig butchering" style fraud;

(c) Request another User's financial account details, payment card information, banking credentials, or identification documents;

(d) Use another person's payment method without authorization, or engage in payment fraud, chargeback abuse, or subscription fraud;

(e) Operate as, or on behalf of, a coordinated fraud operation, including any arrangement in which multiple accounts are operated to defraud Users; or

(f) Launder money or facilitate any financial crime through the Services.

6.3 Automated and Inauthentic Activity

You shall not:

(a) Use bots, scripts, automation tools, or artificial means to create accounts, send messages, generate matches, view profiles, or interact with Users;

(b) Operate a fake, fabricated, or artificially generated Profile;

(c) Coordinate with others to operate networks of accounts for any deceptive purpose; or

(d) Artificially inflate, manipulate, or misrepresent engagement metrics.

6.4 Circumvention of Restrictions

You shall not:

(a) Create a new account after your account has been suspended or terminated, whether under a different name, email address, telephone number, payment method, or device. Ban evasion is an independent violation of this Policy and grounds for permanent termination of all associated accounts;

(b) Create multiple accounts to obtain repeated trial periods, promotional pricing, or free features;

(c) Circumvent technological measures implemented to meter usage, enforce pricing, restrict geography, or verify age; or

(d) Manipulate location data to misrepresent your geographic position, except through location features Company expressly provides.

7.1 Unauthorized Access

You shall not:

(a) Attempt to gain unauthorized access to any portion of the Services, another User's account, or Company's systems;

(b) Use another person's account or credentials without their authorization;

(c) Probe, scan, or test the vulnerability of the Services, or breach security or authentication measures, except as expressly authorized under Section 3.5;

(d) Disable, circumvent, or interfere with security-related features of the Services, including content moderation systems, safety filters, blocking functionality, or age verification; or

(e) Access the Services through unauthorized third-party clients, modified applications, or emulation designed to bypass Platform controls.

7.2 Service Disruption

You shall not:

(a) Impose an unreasonable or disproportionate load on Company's infrastructure, including through denial-of-service attacks;

(b) Distribute viruses, malware, or other malicious code through the Services;

(c) Interfere with the proper working of the Services through any device, software, or routine; or

(d) Forge headers or manipulate identifiers to disguise the origin of content or traffic.

7.3 Scraping and Data Extraction

You shall not:

(a) Use crawlers, scrapers, spiders, or any automated means to access, extract, index, or collect Profile data, photographs, or other User Content;

(b) Compile, aggregate, or create any database or dataset of Users, Profiles, or User Content;

(c) Use Profile photographs or User Content to train, fine-tune, or evaluate any machine learning model, facial recognition system, or biometric identification system;

(d) Reproduce, republish, or distribute another User's photographs or content on any other website, application, or service; or

(e) Access the Services through any API, interface, or method other than those Company expressly provides and documents.

7.4 Intellectual Property

You shall not:

(a) Copy, reproduce, or distribute substantial portions of the Services, or create derivative works, except as expressly permitted in the Terms;

(b) Frame or mirror any part of the Services without Company's prior written consent;

(c) Reverse engineer, decompile, or disassemble software comprising the Services, except to the extent such restriction is prohibited by applicable law;

(d) Use the "Meetville" name or logo in a manner that creates confusion or falsely suggests affiliation or endorsement; or

(e) Remove or alter copyright notices or proprietary rights notices within the Services.

This Section is subject to zero tolerance. No warning is given, no appeal succeeds on the basis of intent, and no exception applies.

8.1 Minimum Age

The Services are restricted to individuals who are eighteen (18) years of age or older, or the age of majority in the individual's jurisdiction where that age is higher. Registration by any Minor is prohibited.

8.2 Prohibition on Facilitating Minor Access

You shall not:

(a) Register for, create, or maintain an account if you are a Minor;

(b) Assist, permit, or enable any Minor to access or use the Services, including by creating an account on their behalf or sharing your account with them; or

(c) Misrepresent your date of birth at registration or at any later time.

8.3 Mandatory Reporting by Users

If you become aware, or reasonably suspect, that a User is a Minor, you must immediately cease all communication with that User and report the account through the in-Platform reporting mechanism or to [email protected]. Continuing to communicate with a User you suspect to be a Minor is itself a violation of this Policy.

8.4 Company Action

Company will:

(a) Terminate the account of any User determined to be a Minor and delete the associated Profile;

(b) Retain limited technical identifiers as necessary to prevent the individual from re-registering, as described in our Privacy Policy;

(c) Permanently terminate the account of any User who sexualizes, solicits, grooms, or expresses romantic or sexual interest in a Minor, or who submits, requests, or transmits content depicting the sexual exploitation of a Minor; and

(d) Report suspected child sexual exploitation to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement, and preserve associated data and evidence, as required by applicable law. Company will make such reports without notice to the User concerned.

8.5 No Presumption of Good Faith

Where content or conduct implicates the safety of Minors, Company does not weigh claimed intent, context, humor, or artistic purpose in deciding whether to act. Company acts first and evaluates afterward.

9.1 Account Security

You shall:

(a) Maintain the confidentiality of your account credentials and not share them with any other person;

(b) Use a password meeting reasonable security standards and not reused from other services;

(c) Enable multi-factor authentication where made available;

(d) Notify Company at [email protected] promptly, and in any event within seventy-two (72) hours, after discovering unauthorized access to your account, unauthorized use of your credentials, or suspected account compromise; and

(e) Sign out of the Services on shared or public devices.

9.2 Accuracy of Information

You shall provide accurate registration information, including a valid email address or telephone number and your true date of birth, and shall keep this information current. You shall not knowingly submit content that infringes third-party rights.

9.3 Billing and Payment

(a) Billing Information. You shall provide accurate, current billing information including a valid payment method that you are authorized to use.

(b) Payment of Fees. You shall pay all applicable fees according to the subscription plan and pricing presented to you at the point of purchase. Fees, currency, billing intervals, and renewal terms are as displayed in the Platform or in the applicable app store at the time of purchase.

(c) Automatic Renewal. Subscriptions renew automatically at the then-current price unless cancelled before the end of the current billing period, in accordance with the terms presented at purchase and applicable law. Cancellation instructions are available in account settings and, for purchases made through an app store, in that app store's subscription management interface.

(d) Liability for Charges. You are responsible for all charges incurred through your account, except that you shall not be liable for unauthorized charges occurring after you have provided timely notice under Section 9.1(d), or for billing errors that you report within thirty (30) days and that Company verifies as erroneous.

(e) Disputed Charges. Notify Company at [email protected] of disputed charges within thirty (30) days, including your account information, the specific charge, the basis for the dispute, and supporting documentation. Company shall investigate and respond within fifteen (15) business days. Company shall not suspend the Services for non-payment of disputed amounts during investigation, provided undisputed charges are paid when due.

(f) Purchases Through App Stores. Where you purchase a subscription through the Apple App Store, Google Play Store, or another platform, that platform's refund and cancellation terms govern the transaction, and Company may be unable to process refunds directly.

(g) Taxes. You are responsible for all applicable sales, use, value-added, and other taxes associated with your purchase, excluding taxes based on Company's income.

(h) No Refund for Termination for Cause. Where an account is terminated for violation of this Policy, no refund of prepaid fees shall be due, except where a refund is required by applicable law.

9.4 Personal Safety Responsibility

You are solely responsible for your own safety. You should:

(a) Meet other Users for the first time in a public place;

(b) Inform a trusted person of your plans, including whom you are meeting and where;

(c) Arrange your own transportation to and from any meeting;

(d) Not send money, financial information, or identification documents to any User;

(e) Not disclose your home address, workplace, financial details, or other sensitive information prematurely;

(f) Be cautious of Users who refuse video calls, decline to meet in public, profess strong emotional attachment unusually quickly, or introduce financial topics; and

(g) Report any User whose conduct concerns you, and contact local law enforcement in any situation involving threat, coercion, or physical harm.

These are recommendations, not a complete safety program, and following them does not eliminate risk.

9.5 Reporting Obligations

You shall promptly report to Company any conduct or content that violates this Policy, and in particular any conduct involving Minors, threats of violence, non-consensual intimate imagery, or financial fraud. Reports may be submitted through the in-Platform reporting mechanism or to [email protected].

9.6 Cooperation with Investigations

You shall provide reasonable cooperation in Company's investigation of Safety Incidents and Security Incidents affecting your account, including providing relevant information and preserving evidence, subject to your legal rights.

10.1 Reporting Mechanisms

Company provides in-Platform mechanisms for Users to report Profiles, messages, photographs, and conduct. Reports may also be submitted to [email protected].

Emergency Situations: If you are in immediate danger, contact local emergency services first. Company is not an emergency service and cannot provide emergency response.

10.2 Company's Moderation Rights

Company reserves the right, but does not assume the obligation except as required by applicable law, to monitor, review, and moderate use of the Services in order to enforce this Policy, protect User safety, detect and prevent fraud and illegal activity, comply with legal obligations, and protect the rights and safety of Company, Users, and third parties.

Moderation may include automated content classification and detection systems, human review of reported and proactively flagged content, analysis of behavioral and usage patterns, review of messages where flagged by a report or automated system, device and network signal analysis for fraud and ban-evasion detection, and review of account metadata and access logs.

Company's review of reported content is governed by our Privacy Policy with respect to the personal data involved.

10.3 Investigation and Notice

Upon becoming aware of a suspected violation, Company may investigate and shall provide notice of the suspected violation at the email address associated with your account, except where:

(a) Providing notice would compromise an ongoing criminal or safety investigation;

(b) Company is prohibited from providing notice by law or court order;

(c) Immediate action is necessary to protect a User or other person from harm;

(d) The violation involves the safety of Minors; or

(e) Notice would enable the destruction of evidence or facilitate ban evasion.

You shall respond promptly to information requests, cooperate in good faith, and take immediate action to cure any curable violation.

10.4 Prioritization

Company prioritizes reports involving imminent risk of physical harm, the safety of Minors, non-consensual intimate imagery, and credible threats of violence above all other categories, and endeavors to review such reports on an expedited basis.

10.5 Cooperation with Law Enforcement

Company will cooperate with valid legal process from law enforcement and regulatory authorities, and may report conduct to law enforcement on its own initiative where Company believes in good faith that doing so is necessary to prevent harm, protect a person's safety, or comply with a legal obligation. Company will preserve relevant data where required to do so.

11.1 Range of Enforcement Actions

Depending on the nature, severity, and history of the violation, Company may take any of the following actions, in any order and without prior warning:

(a) Removal or restriction of specific User Content;

(b) A warning or formal notice;

(c) Restriction of specific features, including messaging, photograph upload, or discovery visibility;

(d) Reduction of Profile distribution or visibility to other Users;

(e) Temporary suspension of the account;

(f) Permanent termination of the account;

(g) Termination of all accounts associated with the individual, including by shared device, payment method, or contact information;

(h) Prohibition on future registration;

(i) Referral to law enforcement or, where applicable, to NCMEC;

(j) Sharing of information regarding confirmed bad actors with affiliated services and industry safety partners, where legally permitted; and

(k) Legal action.

11.2 Immediate Termination Without Warning

Company will terminate an account immediately, without prior warning and without opportunity to cure, for:

(a) Any violation of Section 8 (Age Requirements and Child Safety);

(b) Sexual exploitation, solicitation, or grooming of any Minor;

(c) Credible threats of violence, or actual violence toward a User;

(d) Sexual assault or non-consensual sexual contact arising from a connection made through the Services;

(e) Distribution or threatened distribution of non-consensual Intimate Images;

(f) Human trafficking or exploitation;

(g) Financial fraud, romance scams, or coordinated fraudulent operations;

(h) Ban evasion following a prior termination; and

(i) Any conduct Company reasonably determines presents an ongoing risk to the safety of Users.

11.3 Effect of Termination

Upon termination:

(a) Your Profile ceases to be visible to other Users;

(b) Your access to the Services, including any active subscription, ceases;

(c) No refund of prepaid fees is due where termination is for violation of this Policy, except where required by applicable law;

(d) Your data is retained and deleted in accordance with the retention provisions of our Privacy Policy, including the extended retention window applicable to banned accounts; and

(e) You are prohibited from creating a new account.

11.4 Suspension Pending Investigation

Company may suspend an account pending investigation where continued access presents a risk to Users, where an account appears compromised, or where required by law. Suspension pending investigation is not a determination that a violation occurred.

11.5 No Waiver

Company's failure to act on any particular violation does not waive its right to act on that violation or any other violation subsequently.

12.1 Right to Appeal

If your account has been suspended or terminated, or your content removed, you may appeal by contacting [email protected] with the subject line "Enforcement Appeal," within thirty (30) days of the enforcement action. Your appeal should identify the account, describe the action taken, and set out the basis on which you believe the action was incorrect.

12.2 Review

Appeals are reviewed by Company personnel. Where the original enforcement decision was made by an automated system and significantly affects you, you have the right to request human review, to express your point of view, and to contest the decision, as described in our Privacy Policy.

12.3 Response

Company endeavors to respond to appeals within thirty (30) days. Company's decision on appeal is final, without prejudice to your rights under Section 1.6(f) and to any right you have to complain to a regulator or supervisory authority.

12.4 Appeals Not Available

No appeal is available in respect of enforcement action taken under Section 8 (Age Requirements and Child Safety), or where Company is prohibited by law from disclosing the basis for the action.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

(a) NO VERIFICATION. COMPANY DOES NOT ROUTINELY CONDUCT CRIMINAL BACKGROUND CHECKS, SEX OFFENDER REGISTRY SCREENING, OR IDENTITY VERIFICATION ON ALL USERS. WHERE COMPANY OFFERS OPTIONAL VERIFICATION FEATURES, THOSE FEATURES CONFIRM ONLY THE LIMITED FACT THEY DESCRIBE AND DO NOT CONSTITUTE A REPRESENTATION REGARDING A USER'S CHARACTER, INTENTIONS, CRIMINAL HISTORY, HEALTH STATUS, OR SAFETY.

(b) NO WARRANTY REGARDING USERS. COMPANY MAKES NO WARRANTY OR REPRESENTATION REGARDING THE IDENTITY, AGE, MARITAL STATUS, BACKGROUND, INTENTIONS, TRUTHFULNESS, OR CONDUCT OF ANY USER. INFORMATION PROVIDED BY OTHER USERS MAY BE INACCURATE, INCOMPLETE, OR DELIBERATELY FALSE.

(c) MODERATION IS IMPERFECT. AUTOMATED AND HUMAN MODERATION SYSTEMS PRODUCE FALSE POSITIVES AND FALSE NEGATIVES. COMPANY DOES NOT WARRANT THAT ALL VIOLATING CONTENT OR CONDUCT WILL BE DETECTED, PREVENTED, OR REMOVED, OR THAT IT WILL BE DETECTED BEFORE HARM OCCURS.

(d) IN-PERSON MEETINGS. YOU ASSUME ALL RISK ASSOCIATED WITH COMMUNICATING WITH AND MEETING OTHER USERS, ONLINE OR IN PERSON. COMPANY IS NOT PRESENT AT, DOES NOT SUPERVISE, AND EXERCISES NO CONTROL OVER ANY INTERACTION BETWEEN USERS OUTSIDE THE PLATFORM.

(e) MATCH RECOMMENDATIONS. RECOMMENDATIONS ARE ALGORITHMIC SUGGESTIONS. THEY DO NOT CONSTITUTE AN ENDORSEMENT, VETTING, OR SAFETY ASSESSMENT OF ANY USER, AND DO NOT GUARANTEE ANY OUTCOME.

(f) PUBLIC NATURE OF CONTENT. CONTENT YOU PUBLISH OR SHARE MAY BE COPIED, SCREENSHOTTED, OR REDISTRIBUTED BY RECIPIENTS BEYOND COMPANY'S CONTROL. SHARE ONLY WHAT YOU ARE PREPARED TO HAVE SEEN BY OTHERS.

(g) YOUR JUDGMENT GOVERNS. THE PLATFORM DOES NOT REPLACE YOUR OWN DUE DILIGENCE, JUDGMENT, OR PERSONAL SAFETY PRECAUTIONS.

(h) NOT AN EMERGENCY SERVICE. COMPANY IS NOT AN EMERGENCY RESPONSE SERVICE. IN ANY SITUATION INVOLVING IMMEDIATE DANGER, CONTACT LOCAL EMERGENCY SERVICES.

14.1 Warranty Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS POLICY, THE PRIVACY POLICY, OR THE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE; WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR FREE FROM VIRUSES; WARRANTIES THAT DEFECTS WILL BE CORRECTED; AND WARRANTIES REGARDING THE AVAILABILITY OF THIRD-PARTY INTEGRATIONS.

COMPANY SPECIFICALLY DISCLAIMS ANY WARRANTY THAT: (A) ANY USER IS WHO THEY CLAIM TO BE; (B) ANY USER'S PROFILE INFORMATION IS ACCURATE; (C) ALL VIOLATING CONTENT OR CONDUCT WILL BE DETECTED OR REMOVED; (D) YOU WILL FORM ANY MATCH, CONNECTION, OR RELATIONSHIP; OR (E) ANY INTERACTION ARISING THROUGH THE SERVICES WILL BE SAFE, LAWFUL, OR SATISFACTORY.

YOU ACKNOWLEDGE THAT NO SYSTEM IS COMPLETELY SECURE OR ERROR-FREE, THAT INTERNET-BASED SERVICES ARE SUBJECT TO DISRUPTIONS BEYOND COMPANY'S CONTROL, AND THAT YOUR USE IS AT YOUR OWN RISK.

COMPANY PROVIDES NO SERVICE LEVEL AGREEMENT GUARANTEEING SPECIFIC UPTIME OR AVAILABILITY UNLESS EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT REQUIRED BY LAW.

14.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, OR TO THE CONDUCT OF ANY USER, REGARDLESS OF THE LEGAL THEORY AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.3 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COMPANY ARISING OUT OF OR RELATING TO THIS POLICY OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (b) FIVE THOUSAND U.S. DOLLARS ($5,000).

14.4 Statutory Rights Preserved

NOTHING IN THIS SECTION LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR UNDER MANDATORY CONSUMER PROTECTION OR DATA PROTECTION STATUTES. IF YOU ARE A CONSUMER RESIDING IN A JURISDICTION THAT PROHIBITS SUCH LIMITATIONS, THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY THE LAW OF THAT JURISDICTION.

14.5 Indemnification

You agree to indemnify, defend, and hold harmless Sequoia Network, Inc., its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) Your violation of this Policy, the Terms, or applicable law;

(b) User Content you submit, publish, or transmit;

(c) Your interactions with other Users, online or in person;

(d) Your violation of the rights of any third party, including privacy, publicity, and intellectual property rights; and

(e) Any claim by a third party arising from your conduct on or through the Services.

General Inquiries and Reports:

Email: [email protected]

Suggested Subject Lines:

• Safety report or User report: "Safety Report"
• Report concerning a Minor: "Urgent — Minor Safety"
• Non-consensual intimate imagery: "Urgent — NCII Report"
• Enforcement appeal: "Enforcement Appeal"
• Account security or compromise: "Security Incident"
• Billing dispute: "Billing Dispute"
• Security vulnerability disclosure: "Security Research"
• Intellectual property complaint: "IP Complaint"

Emergency: Company is not an emergency service. If you are in immediate danger, contact local emergency services.

Legal Entity: Sequoia Network, Inc. Registered Address: 1470 Civic Ct Ste 309, Concord, CA 94520-5230 Incorporation: Delaware, United States Website: https://meetville.com

Response Time: Company acknowledges reports within ten (10) business days and endeavors to respond substantively within thirty (30) days, or within the timeframe required by applicable law. Reports involving imminent risk of physical harm, the safety of Minors, or non-consensual intimate imagery are prioritized and reviewed on an expedited basis.

16.1 Entire Agreement

This Policy, together with the Terms, the Privacy Policy, the Cookie Policy, and any other agreements expressly incorporated by reference, constitutes the entire agreement between you and Company regarding the subject matter of this Policy and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

16.2 Severability

If any provision of this Policy is found invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it valid and enforceable, or, if modification is not possible, severed. All other provisions remain in full force and effect.

16.3 No Waiver

Company's failure to enforce any provision of this Policy shall not constitute a waiver of that provision or of any other provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under this Policy. Company may assign this Policy in connection with a merger, acquisition, reorganization, or sale of assets.

16.5 Survival

Provisions that by their nature should survive termination of your account will survive, including Sections 1.6 (Governing Law and Dispute Resolution), 11.3 (Effect of Termination), 13 (Safety Disclaimer), 14 (Limitation of Liability), and 16 (General Provisions).

16.6 No Third-Party Beneficiaries

This Policy does not confer any rights or remedies on any person other than you and Company, except as expressly provided.

16.7 Compliance with Laws

Both parties shall comply with all applicable federal, state, local, and international laws and regulations in connection with their respective performance under this Policy, including data protection and privacy laws, consumer protection laws, export control laws, economic sanctions, and laws relating to the protection of minors.

16.8 Language

This Policy is drafted in English. Where Company provides a translation, the English version controls in the event of conflict, except where applicable law requires otherwise.

16.9 Force Majeure

Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, network or infrastructure failures, labor disputes, or acts of war or terrorism.